What is hosted help desk software?

Hosted help-desk software is a great choice if you’re not tech-savvy. Unlike downloadable help desk software, it need not be downloaded and installed. As the name implies, hosted help-desk software is installed on the company’s server and monitored by the company’s technical support.

How does it work?

A client logs into the hosted help-desk application. The client submits a ticket which is processed by the support staff afterwards. The database is maintained by the help desk software host company.

Benefits of hosted help desk:

  • Fast and easy setup
  • The installation is performed by professionals
  • High-bandwidth network
  • Regular upgrades

Track support tickets in a hosted help desk web application.

Hosted Helpdesk Software:

CRMdesk is a web-based help desk software that allows customer support automation through Internet; you will be able to respond to your customer’s requests more effectively and will have better success in attracting new customers. The system is deployed as a cost-effective hosted solution, so it won’t require big investments. You will never have a headache with all the technical problems like security, reliability and maintenance again.

ExDesk is a complete help desk software solution for small and medium size businesses. It’s a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.

Whether it is used for customer support, sales, marketing or internal helpdesk support, every successful CRM system must adapt to changing business conditions and requirements. But only one system makes it so fast, easy, and affordable.

Built on an adaptive J2EE technology platform, EnterpriseWizard CRM is a top-rated, out-of-the-box solution that can be quickly and extensively customized by non-programmers. A browser-based interface allows you to rapidly map the solution to your own business processes, and its adaptable data model, multi-platform compatability, drag-and-drop workflow engine, and granular access permissions ensure that the system can rapidly grow and scale as your needs change in the future.

ThinMind is an integrated administrative tracking solution that allows employees / contractors to enter and work issues from anywhere, at anytime. Try our FREE 30-day trial … and allow your organization to collect and manage issues more efficiently and effectively.

eFirstHelp: In this competitive environment, two things - Employee Productivity and Customer Satisfaction are very important for the very existence of your business. Today Office Automation and hence PC’s being the primary productive tool, a very efficient Help Desk is a must for any mid to large size enterprise. So is the Help Desk Software or Customer Support Software to keep track of Customer queries and resolutions.

BMS is a complete CRM solution from Bxtend, which includes Help Desk, SFA, Content Management and E-commerce. This solution is suitable for companies with remote offices or helpdesk. It is user friendly, but at the same time including extensive features. Request free Demo.

Help Desk Systems Inc. offers a powerful, flexible hosted issue tracking application. Features include powerful search engine, tabular and graphical metrics, standard and custom fields, and branding to your company.

CSHS is a complete online helpdesk system that streamlines the entire customer support process into a simplified and effective approach. It is easy to use, powerful, scalable, and has built in automated features to help increase your level of customer support.

Consultant’s Help Desk: A complete help desk designed for the computer consultant. Includes knowledge base, request tracking, contact list with history, inventory, sales, billing, SLA management and reporting. Everything you and your customers need.

Service-now.com is championing a new approach to IT Service and Asset Management through modern application development, delivery and pricing. We offer the first and only On Demand, Web 2.0 solution (AJAX and SOAP enabled) that requires only a browser and an internet connection; The solution is self-upgrading, customizable, and complete with built-in reporting, analytics and a broad range of modules which deliver ERP for IT.

SupportFighter: We are proud to present SUPPORTfighter, the fastest email answering system in the world. This is not just another help desk, it’s a totally new way of dealing with support. With SUPPORTfighter, your staff can answer more than 500 emails per day, while at the same time providing better and more in-depth support.

Integrated Help Desk, Ticket System, Knowledge DataBase, Live Customer Chat, Online Live Meeting, Site Visitor Tracker, Internal Communications, Contact Management, Work Orders, and Office Management System! 100% web-based, customizable system for small and large sized businesses.

bigWebDesk is a fully web-based service request management system and help desk solution. bigWebDesk allows management to track service staff performance,workload, increase productivity and support staff organization.

Revelation Helpdesk provides a combination of ease of use & efficiency, powerful performance reports, and integrated CRM tools. Our intuitive features save you time across all aspects of your support process, resulting in an immediate benefit,from increased up-time to better customer satisfaction.

Numara™ Software, Inc. is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments.

SysAid is a suite of web-based IT management software tools. It automates your processes for help desk, hardware configurations, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and testing your network, SysAid provides you with the necessary details on each machine and lets you remote control it.

AboutMelvin is Web based software, specialized to help your monitor and manage your projects.  It is an excellent tool for the management of all your projects.  Accessible from Internet or on your intranet, it is adaptable to your business and easily modifed based on your needs.

HostedLogic offer full hosted solutions and remote email management for organizations using our leading software PerlDesk. Features include, multiple staff, automatic department assigning, ticket history, user-frontend and article section.

EBSuite is the lowest priced, most technically advanced On Demand CRM software, with un-paralleled customization, automatic time-saving features and priced for any size business or enterprise department. Our unique integrated modular application design delivers five CRM business applications: Marketing Automation , Sales Automation (SFA) , Customer Support - Help Desk, Project Management and Time, Invoice & Billing. Each may be purchased and deployed independently or used together to automate your entire business. Experience one complete automated CRM from initial lead generations to final paid invoices.

Severity One is a wholly owned subsidiary of MDI Corporation a technology outsourcing company who originally developed S1 to control their client’s support and project requests.. Severity One’s market focus is on the development of support (help desk) applications and related software. Our flagship product S1, is a fully web enabled support and project management application suite. Powered by a robust JADE backend, S1 comes with a host of helpdesk, purchasing and project management tools.

Millennium Care Inc.: Our unique model brings to bear proprietary service management software I-Care™, currently in version 4.11 production. I-Care™ extensively automates ‘low value’ live touch points between Tier 1 agents working in your or our help desk. These touch points typically result in 2-3 minutes of additional Live agent time between users, escalation points and assignees of incidents (Tier 2,3) resulting in extra cost because of inefficient data exchange via ‘live’ person.

Soffront Software Inc., a pioneer in the CRM market since 1992, offers an end-to-end CRM solution spanning sales, marketing and support. Only Soffront offers the advantage of Experience, Technology and Focus on Mid-market CRM.  The Soffront solution is completely web-based (zero foot print web client), is built to adapt and can be deployed in days. Soffront customers include mid-sized corporations across all industries and many Fortune 500 companies.

TriActive Systems Manager(SM) provides help desk trouble ticket tracking and reporting integrated with remote tools, user asset inventory, and network and server monitoring. TSM is hosted at TriActive?†s NOC for rapid installation (1-3 days), low monthly fees, instant reports and immediate ROI.

ProductivIT: The much anticipated release of the new ProductivIT 5.0 Desktop Support System is here and rich with new features. This new release is full of customer requested features that will help enhance your desktop support and asset collection activities.

247NetSystems is an Application Service Provider of Help Desk Software. 247HelpDesk includes, Work Flow Management, Asset Management, Knowledge Base, Software Compliance, Reporting and Configuration.

myHelpware.com: When he called again he was told their helpdesk software was experiencing problems but they would have someone calling him shortly. Brian asked if there was a way he could search through FAQs or Knowledgebase which could help him solve the problem. The Helpdesk person said "I’m sorry but our software doesn’t have that capability. So here he sits waiting for someone to come look at his computer. Now if Brian’s company used myHelpware, he would be empowered to research a resolution to his problem without waiting for someone else.

Hosted I-Care features a customizable, best practices based service management model. I-Care integrates granular service request capture, data-driven SLA and workflow engines with web-enabled, scalable, secure ASP technology.

Web HelpDesk with FAQ Builder. Instant activation. No credit card, no purchase required. Try it live before buying.

HELPTiger is the ultimate web based Help Desk Software Solution. HELPTiger allows you to harness the power of the Internet to manage all your internal and external issues. Track your Help Desk support calls 24 x 7 in your own branded and fully customizable HELPTiger Site. All you need is a web browser and an Internet connection

District Help Desk Hosted: Designed for school districts. We customize on our server for your district. Fast, affordable solution for managing tech support issues. Used in schools for over 3 years.

SupportBank is the quick and simple way to have Applied Innovation Management’s award winning Expert family of products working for you today. A subscription to an AIM software system on SupportBank servers allows you to utilize all the features of the software on a cost effective month-to-month basis.

Instahelp is a live help system that allows webmaster to provide real time help on their system.It uses a windows based operator console that is very friendly to use and keeps our operators happy.

Hosted Help Desk: It’s easy to use and can be setup in minutes. Log calls, track calls, build a knowledge base, run reports, and more. Sign up for a free 30-day evaluation.

AthenaRMS is a sophisticated but easy to use web-based Request Management System where multiple users share information and status on numerous issues, with a process you define, at a cost you can afford.

SupportWizard has 5 years of full production use, won the ICCM Users Choice Award and is deployed on a secure mission critical infrastructure. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in customer retention and 25% increase in service staff efficiency.

myhelp.co.nz web site is designed to be used by any company or group of companies that need to log tasks and assign them to individual groups or staff members.

LegendSoft SPoTS offers the best value in the Help Desk marketplace today. SPoTS is a secure, online, enterprise-class help desk software system incorporating CRM functionality. Spots’ hosted architecture allows for rapid system deployment. Register for a no obligation trial account.

bugVisor is a fully web-based (ASP) solution for change management, bug and defect tracking, project issue collaboration, post release support and help desk with a fully customizable workflow (from emergence to resolution).

FrontPhase provides a complete Web based help desk software, specifically tailored to meet the needs of small-medium businesses. It requires no hardware, no software and no costly maintenance.

Salesforce.com is the leading provider of Online Customer Relationship Management applications, including integrated sales force automation, customer support management and marketing automation.

LiveAccounting is a user-friendly web, based double entry accounting system that works in all countries. With a radically designed user interface, this leading-edge application combines the full functionality as a complete Multi-User/Multi-Company/Multi-Branch/Multi-Department Accounting solution for small - mid sized businesses, institutions and private users.