Web Based Help Desk

What is web based help desk software?

Web Help Desk software is browser-based software which is used for managing support requests. Web based help desk software is frequently used by enterprises and educational institutions.

Web based help desk software advantages

Browser-based help desk software’s main advantage is that it is universally accessible and the web browser is the only software to be accessed.  All you need is computer and Internet connection to log into the help desk system.  Besides, there’s no installation needed. There’ll be no more problems with PC/Mac configurations.
Web-based software is easily customizable to the personal needs of every type of business enterprise.

Web based help desk software:

ReadyDesk is a complete help desk and issue tracking solution that has powerful features to meet the demands of businesses of any size.With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse through the support articles in the knowledge base, create tickets automatically by sending you an e-mail and even chat with you live online.

Parature is an innovator of online customer support software, enabling companies to improve their internal and external support systems while reducing costs. Our mission is to empower every business to leverage the Internet as a critical medium for support and communication. The company’s flagship product is an easy-to-use, comprehensive and affordable customer service solution for businesses, educational institutions, and government agencies. Parature enables organizations to manage all of their support needs through a fully integrated multi-channel solution.

HelpSpot Help Desk Software: The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources.  Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.

FMDirect are a Technology & Consultancy Company within the Property and Facilities Management sector. We offer Help Desk/Call Centre Solutions, Project Management Services and Consultancy Advice. Our consultants have experience of providing independent advice and technological support in Facilities Management Operations, Help Desk Solutions, Room Booking.

WonderDesk SQL: The right help desk software solution is needed in today’s fast paced electronic age, because customers demand more and more. Your customers want and deserve great customer service.   Many businesses underestimate the need for help desk software, and end up losing both their hard earned and potential customers because of it.

SchoolHelpDesk is a web-based help desk application installed on your network that is customizable for your environment. Teaching is the business-critical issue that we support. Resolving a service request quickly and seamlessly increases productivity (while effectively tracking and analyzing these requests), allows Information Technology to avoid the same issues in the future. Helpdesk Software brings workflow management, incident management, knowledge management and self-support to your IT help desk. IT is critical to the operation of a school.

LiveTime provides Web 2.0 service management, help desk and support software. Supporting open standards, ITIL (IT Infrastructure Library), ISO 20000 and SOX (Sarbanes-Oxley) best practices enables organizations to improve the quality and efficiency of customer service and support.

TicketXPert.NET is a multilingual, web-based ticket system for your User Help Desk (UHD), customer service and product support for all sectors. TXP meets highest security- and quality standards: it is compatible with ITIL, based on .NET technology, includes Webservices and possesses a unique application architecture.

ISIS Helpdesk is a complete support services management suite. ISIS takes the overhead out of providing web based customer support, improving efficiency, reducing workloads, and most importantly - leaving your customers happy and confident in the support you provide them.

Novo Solutions is a leading provider of scalable, easy to use web based help desk, customer support and knowledge management solutions. Our suite of Customer Support Software products. Our focus is to provide robust, flexible and easy to use web based software to help our clients support and share knowledge with their employees and customers.  We listen to and serve our clients, discern market trends and continually improve our applications providing maximum scalability and return on investment.  The scalable nature of our technology and pricing allows our products to be implemented in smaller organizations as well as across the enterprise in larger organizations.

InstantService, Inc. is an application service provider of integrated chat, email management, knowledge base and lead capture solutions that enable businesses and call centers to increase sales and improve online customer service. The Seattle-based company was founded in 1998 to provide the world’s most reliable, capable and trusted web-based customer communications solution.

e11 help desk software for driving your IT department’s help desk. Multi-channel (telephone based, email based, web based etc) support for Asset tracking, inventory management & SLA management keep tabs on your equipment and its service levels. Now with ITIL based trouble ticket management, LDAP, Active Directory support, integrated windows login, multi department, multi location and security level management and reports.

Help Desk 5.8 by Expinion.net: Fast and efficient answers for your site visitors, employees or clients. If they don’t find their answer in the previous issues you’ve activated, visitors can quickly submit a new question from any online browser. Customer support representatives receive email notification (on their PDA if desired) or they can simply login from any online browser to work on issues in their category of expertise. Service reps can be mobile and still empowered with all the tools they need to provide excellent customer support.

VersaDev, a leading developer of web-based applications, has extensive experience creating high quality Help Desk and CRM software, corporate intranets, e-government software applications, e-commerce enabled web sites and on-line applications. Our services range from creation and implementation (Help Desk and CRM software, Intranet software, e-government software, feasibility studies, technical reviews, web design, e-commerce, extranets, database integration and web-enabling standalone applications) to support services (web maintenance, site placement and network solutions).

Polar has focused to service support applications resulting in our flagship product  Polar Help Desk. The software is intended to help small and middle-sized organizations in establishing, automating and managing ITIL compliant customer care centers in order to provide efficient IT support to their employees and customers.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You’re going to love the OTRS!

GWI Software is proud to be the oldest continuing provider of quality customer support solutions. Our flagship product, c.Support ("collaborative support"), began as a help desk solution built on the IBM Lotus Notes/Domino platform and quickly became the de facto application for service desks looking to optimize their service efforts and leverage their investment in IBM services and hardware.

Taskman Pro! v.3: An enterprise authenticated task/request management web based Help Desk system, Task Manager can be used to manage in-house support helpdesks, allowing tasks or work orders to be requested online with email based notification. Simplify your support management by assigning requests to support personnel and allowing your user community view the status of their requests online. Advanced support management allows each request to be tracked via a unique Tag number. Support personnel may also query the system for previous completed requests enabling quicker problem resolution saving you time money and manpower.

IssueTrak, Inc. is a worldwide company that has expanded its technology to provide businesses with a way to improve their internal and external support while dramatically reducing costs. We offer affordable, easy to use, Web Based help and service desk management solutions for organizations of any size.

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems. Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.

Prop Web is the complete fully integrated Web based Helpdesk system of choice. This state-of-the-art system employs a case tracking methodology that makes call logging/call tracking and resolution lookup the best there is in the industry.

Weblication ProFault: We have a tried and trusted track record in IT solutions development.  We have a total of over 25 years commercial development experience in a wide range of programming languages on a wide range of platforms. Prop Web was designed for ease of use, speed and accuracy. Prop Web’s online 24/7 Customer Self-Service web interface allows for flexible workflow and global access.

Severity One is a wholly owned subsidiary of MDI Corporation a technology outsourcing company who originally developed S1 to control their client’s support and project requests.. Severity One’s market focus is on the development of support (help desk) applications and related software. Our flagship product S1, is a fully web enabled support and project management application suite. Powered by a robust JADE backend, S1 comes with a host of helpdesk, purchasing and project management tools.

ServiceBase: Application for help desk and customer problem management,for the processing and tracking of customer requests for technical support. Allows for the creation of concurrent accounts for different users and different products, supports exporting solved problems into categorized Knowledge Base.

Soffront Software Inc.,  offers an end-to-end CRM solution spanning sales, marketing and support. Only Soffront offers the advantage of Experience, Technology and Focus on Mid-market CRM. 
The Soffront solution is completely web-based (zero foot print web client), is built to adapt and can be deployed in days. Soffront customers include mid-sized corporations across all industries and many Fortune 500 companies.

Fused Solutions - Support Management Systems: Web-native HelpDesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.

OnlineTechTools.com is a single person working to write and release quality web-based software for schools and businesses. I currently work full time for Columbia College in Columbia, Missouri as a computer Web Programmer. In my spare time I write web-based software to meet the needs of schools and small businesses all across the world. Many school district and colleges have incorporated my web-based software into their help desk process across the United States and beyond. This has helped my customers reduce support costs as well as improve communication between faculty and staff.

Cyborg Helpdesk: Web based, platform independent help desk application line which has two primary products:Cyborg MIS - An Internal helpdesk application for use by the company technical support department. Cyborg Customer Support - An External customer care application for use by the customer support department.

TopTrack is the help desk solution for the real world. Completely web-based and easy to install and use. Offers time-tracking, reporting, graphing, and feedback features. Developed to support today’s diverse business needs.

OneOrZero Task Management and Help Desk System is a powerful, enterprise grade task management and help desk application. It is fast, customizable and runs on virtually any platform and is released under the General Public Licence (GPL) Open Source license, allowing you to customize freely.

ICCM is a leading supplier of Total Service Management solutions ,based in the UK. ICCM have delivered over 350 technical installations gaining an unprecedented level of experience which has been utilised to develop e-Service Desk.

Bankoi Helpdesk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.

Bugzero™ is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used for use case, test case management, or as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues.

SupportQueue is a web-based customer support helpdesk application for any sized business. Includes trouble tickets, knowledge base, escalation, and an e-mail to ticket gateway.

WebCISS: Functional, Practical & Affordable. The Powerful Fully Web-Based Help Desk System that defines Customer Support. WebCISS Help Desk Software System is your complete online solution for help desk and call center management. WebCISS is scalable for small to large organizations, and very affordable.

YUDO Web Desk is written in ASP, 100% web-based help desk & issue management software, that tracks all requests, communications & resolutions online, without complex administration of other tools. It’s Free to use for personal and commercial use.

Remedy.com Web site has moved, and is now a part of BMC.com. Although our look has changed, you can still find everything you need to know about the Remedy and BMC® IT Service Support for the Midsized Business (formerly Magic) product lines. Please note that the quick-links below will only be available for a limited time, so be sure to familiarize yourself with the BMC.com navigation and bookmark the pages you visit most often.

FM Easy is a comprehensive Computer Aided Facilities Management (CAFM) software application suite that enhances the efficiency of FM within large enterprises. It is easy to use and empowers all employees, giving them access to the facilities, services and data they need to carry out their job in a timely manner.

Cynergy Help Desk Software is a very affordable support solution used for many different applications. Cynergy really excels as a ticket tracking system to enable you to keep track of incidents between internal support departments and external customer service management issues in large organizations and small. Our Award winning help desk application gives the end user three different methodologies to submit tickets to your support department, and restricts desired users from having access to those areas you don’t want them to view or access. End users can even access our sophisticated Knowledge Center to find resolutions BEFORE they call your help desk.

Magic Solutions’ HelpDeskIQ is an adaptable, easy to use help desk and inventory tracking solution that improves the productivity and efficiency of your help desk, while lowering costs and expenses. Work Smarter. Not Harder. Download the free 30 evaluation today at www.helpdeskiq.com

Cyberserv, Inc. enables companies to focus on their customers, partners, and employees by providing a suite of completely web-based software solutions utilized in every aspect of customer support. Cyberserv’s SupporTrax solutions provide web-based applications that enable companies to communicate with their customers via self service portals, voice, fax, IVR, chat and e-mail.

Perfect Tracker: Our current line of products includes web based help desk, customer service and support, CRM, bug tracking and defect tracking software. We are a proven leader in web based business software and are proud to serve over 2000+ companies or organizations worldwide.

CobbleSoft is a privately-held company and the creator of COIGN Enterprise, the world’s most open and intelligent enterprise-level helpdesk and service management solution. Headquartered in the Finger Lakes region of New York State, its clientele encompasses small businesses to Fortune 500 and Global 2000 companies spanning over 60 countries.

FrontRange Solutions (FRS) develops software and services that allow organizations to deliver extraordinary customer relationships. Since its inception, the company has focused on solutions tailored specifically to the mid-market, and today it is the undisputed leader with more than one million users and a marquee client list.

RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points, worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve.

BugAware Bug Tracking System: A quality and affordable web based bug tracking system that is available as an ASP hosted solution or installed on your local intranet web server. Find out why thousands of users are using BugAware to manage their daily tasks. BugAware is completely customizable web based software which can easily be tailored for your needs.

perlsupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. It is based on my former "all my support" script but is a rewrite with new features.

Double Choco Latte is a GNU Enterprise package that provides basic project management capabilities, time tracking on tasks, call tracking, email notifications, online documents, statistical reports, a report engine, and more features are either working or being developed/planned. It can be displayed inside of a phpGroupWare installation or be used stand-alone. It is licensed under the GPL (GNU Public License), which means it is free to study, distribute, modify, and use.

Integral Accounting Help Desk: Is a complete web based help desk system to help you retain your customers. The Enterprise Help Desk System is completely integrated with the rest of the Integral Accounting Enterprise application and allows you to provide technical support, collect problem reports and support requests, and provides a forum for your customers to discuss your products.

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

PC-Duo HelpDesk is a powerful, web based module for centrally tracking and managing help desk issues and calls. Easily accessible from anywhere, and can meet all help desk customization requirements ?» from custom fields to automated workflow rules and customer reporting.

Help Centric: Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Includes preset automatic responses and a Help Ticket Tracking module. There are 2 web applications provided for administrators and tech support staff. Includes a FREE contact manager.

HelpMeICT: It is a web-based system using PHP for the interface and PostgreSQL as a back-end database.Each and every page of this system will conform to the XHTML 1.0 Transitional standard ensuring that the maximum number of both HTML and XML user agents will be catered for. In addition, the CSS level 2 standard is adhered to ensure correct presentation on those different user agents and platforms.

rap-X: For support staff, rap-X provides a helpdesk to capture and respond to customer/employee requests and enquiries. Easy to use, always accessible, with automatic task allocation to relevant support person, structured workflow, email alerts, audit trail, search, filtering, and customisation capabilities.

ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.

Eden develops software applications designed to simplify day-to-day business. Eden ITPowerPAC ™, our full collection of software, is a leader in IT Service Management software.Eden’s products are helping clients across all major industries, from finance to communications, insurance, manufacturing, banking, healthcare and government.

iQuate solutions are easy to configure and use – enabling you to save costs and deliver an enhanced service. Managed Service Providers, using iQuate software, can also offer a wider portfolio of integrated services, increasing revenue and better utilizing their resources. Our scalable technology and licensing system allows you to cater for any size of client network and only pay for what you use.

Tenrox solutions help you meet the challenges of globalization, fragmentation of the enterprise, the projectization of work, and increased regulatory scrutiny. We make it easy to enforce your best practices and work policies, comply with regulations, and generate reports in real-time. You will gain instant visibility, make better decisions, adapt faster to changing business conditions, and execute projects more effectively.

VSO-XP: Advanced Data Solutions provides consulting services for corporations and organizations seeking re-engineering and development services to increase productivity, to become more competitive in the marketplace, and in the process, reduce the paper processes through automated applications.

Go Smart Solutions, LLC partners combined have over 30 years experience in the technology field. This experience and our dedication to our customers has allowed us to stay on top of the latest, cutting edge web technologies. Our team delivers professional web design, custom database programming, and high quality software development. We keep our clients involved each step of the way to ensure 100% satisfaction on every project. Guaranteed! Go Smart isn’t just your average software development company; we provide advanced business solutions that will help your business succeed. We take great pride in our work and our #1 goal is to help your business reach insurmountable levels. Let the Go Smart team put your mind at ease and answer all of your questions. Yes, every business is different, but one thing remains the same - the right service is priceless. So don’t go crazy searching for what you need - Go Smart with the exceptional solutions and great service right here.

psTrack: Bloomington, MN based Prism Software Solutions, Inc (“Prism”) develops and commercializes proprietary and 3rd party software products. Since 1995, Prism has been a VAR for Infor Global Solutions. They sell, install, train, customize and support SX.Enterprise® and its 3rd party software products like Max Recall and Commerce Connect. Prism also supports Infor’s WDS-II product and have developed a number of fully integrated add-ons to WDS-II including Shift4 Credit Card, Starship Shipping and a proprietary B2B E-commerce solution called DataSurge.

Help Desk Organizer: CDN Systems, LLP offers savings up  off original retail prices. We are dedicated to bringing you quality new, used, and refurbished equipment at affordable prices. Here at CDN Systems we stand behind our products. We have an experienced staff that tests, cleans and inspects every item that we sell. As you will find on our website the majority of the items are either used or refurbished however we also receive quantities of new items. These items will be noted as new in the description.

eMagic Touchpoint is an eService and help desk system that handles IT and external customer support requests with following features: online call logging, asset tracking, CRM, non-IT customer service.

ruQueue is Rutgers University’s Queue-based Ticket Problem Tracking system. You can use this web-based software to track any kind of request made to your organization.

TESS: web-based application for help desk. Supports processing and tracking of customer support requests. The system improves your online support services.Concurrent multiple customers and multiple products support and assigning differentiated access rights to the Knowledge Base is possible.

ConSol* CM: Successful web-based software for controlling communication processes and task management in helpdesk, reclamation, workflow and lead management as well as other CRM assignments.

CRM by Web is a new product of the old company specializing in business software including e-commerce, business data management and system integration.  Our credo has always been that our work is is not about servers or binary code. It always has been about your business. As it happens, CRM by Web was born out of frustration. When working with our clients on large e-commerce projects, we couldn’t find a tool that would allow us to effectively manage our customer relations to the benefit of all involved parties. After trying several CRM programs available at the time, we came to the conclusion that it would be more productive to create the right tool, rather then to force our people to use something that lacks important features, is not intuitive or doesn’t work in a way sales and customer support people work.

Ferrysoft Help Desk is a web based help desk solution. It is designed to assist help desks to deliver outstanding customer service. The Express Edition is free of charge. Your help desk might be dealing with issues raised by internal personnel or by external customers. In both cases, it is important to efficiently manage and resolve those issues in a timely manner. It is undesirable for your customers to repeatedly interrupt the help desk technicians. Ideally, your customers should be able to enter and track the progress of their own issues. Ferrysoft Help Desk provides the ideal environment to achieve this and much more.

Flextic is a helpdesk management application based on a ticket system, one of the most elastic and feature-packed live support packages. Many personalization functions, easy to use client interfaces for your visitors, ticket management, faq, news, options, skins, languages. Create a lot of groups a more powerful use of user/admin area, create staff, admin, superadmin, user, validator.

h2desk is the perfect solution for providing online support to your customers. From small businesses to larger corporations, h2desk gives you the power and control you need to simplify communication with your clients - you’ll save time and money.

New Fire is for the decision maker who wants to implement a web application quickly. New Fire allows you to focus on designing the business rules rather than troubleshooting web technologies. With New Fire, you see instant deployment.

The OneOrZero Task Management and Help Desk System is a powerful, enterprise grade task management and help desk application. It is fast, customizable and runs on virtually any platform and is released under the General Public Licence (GPL) Open Source license, allowing you to customize freely.

Phixus was developed by Renishaw to provide an internal helpdesk solution, but positive feedback from its customer base led to its development for use by other companies.Phixus has been carefully engineered to ensure ease of use, increased efficiency, and is ideal for small to medium size businesses.

Quism, QPIT’s universal ITIL service manager, is an intuitive and easy-to-use software product with an extreme short learning and implementation cycle.It offers powerful functions for multi-user service management. Quism is completely based on web technology and the CCTA ITIL model.

VanillaSoft, the emerging leader in lead management solutions for outbound telephone sales. Whether you’re a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft’s hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound calling campaigns. VanillaSoft is the first lead management solution provider to bring the power of simplicity to lead management applications. Our hosted solutions offer all of the features your inside sales representatives or telephone agents need to be productive and successful - such as next best call routing, logical branch scripting, auto-dialling and intuitive contact management - without all of the "bells and whistles" that typically drive up the price of SFA solutions and distract your agents. With VanillaSoft, your people are focused and effective - this means more quality calls driving more sales to your bottom line.