Help Desk Industry Events



Customer Self-Service Summit
January 26-28, 2011
Lake Buena Vista, FL

Excellent customer care has always been the notable feature of successful and prosperous companies.  Keen competition makes the companies optimize customer care system to stand out to their clients. Customer Self-Service Summit is a place where professionals in Self-Service and Customer Management to discuss best practices and new technologies.

4th Annual Call Center Summit
January 26-29, 2011
Orlando, FL

IQPC and Customer Management IQ's Call Center conference is one of the largest call center conference. It presents practical strategies to improve call center performance, to retain customers, and improve agent productivity.


Internet Telephone Conference & Expo East
February 2-4, 2011
Miami, FL

ITEXPO provides educational programs on how to choose IP-based voice, fax, and video to purchase.

11th Annual Customer Experience Conference
February 2-4,
Henderson, NV

Investigate new technologies and strategies and find out potential pitfalls. Learn current trends of call centers’ effective management. Find out how to implementing innovative marketing strategies.

Optimising Contact Centre Performance
February 11-12, 2011
Sydney, Australia

Optimising Contact Centre Performance 2011 is a unique event will inform you on the latest advances in the industry. Learn how to implement innovative strategies to improve the performance of your contact centre.


Service Management 2011

March 16-19, 2011
Sydney, Australia

FSM ‘09 focuses on optimizing productivity of customer service through optimizing technology.

The Customer Experience Summit
March 30 - April 2, 2011
Chicago, IL

The Customer Experience Conference will help you to improve profitability through customer care. You will learn how to accomplish more with fewer resources.


HDI 2011 Annual Conference & Expo
April 6-9, 2011
Las Vegas, NV

HDI 2011 Annual Conference & Expo offers profound educational programs to help you move forward in organizing customer support system. Find out proven industry practices, and access hundreds of new products and services.

Frost & Sullivan Customer Contact 2011, East
April 19-22, 2011
Bonita Springs, FL

Customer Contact East 2011 Executive MindXchange - gain smart strategies in present day challenging economy. The conference focuses on customer contact process, outsourcing, self service, and contact center technologies.

Contact Center & Relationship Summit Latin America 2011
April 27-29, 2011
Panama City, Panama


Gartner Symposium ITxpo 2011
May 3-7, 2011
Las Vegas, NV

Gartner Symposium/ITxpo 2011 is the one of the largest gathering of CIOs and senior IT leaders. It focuses on industry trends, business technology and cost optimization.

The 8th Annual Government Customer Support Conference & Expo 2011
May 4-6, 2011
Alexandria, VA

The 8th  Annual Government Customer Support Conference & Expo specializes in call centers, contact centers, and help desks. The conference is intended for professionals to meet annually to share and learn best practical ideas and technologies. The registration would give you great opportunities for gaining valuable knowledge.


PacRim IT Service Management and Help Desk Support Conference 2011
June 1-4, 2011
Sydney, Australia

PacRim IT Service Management and Help Desk Support conference is region’s independent forum intended for IT professionals. A profound guide on improvement issues such as: ITIL implementation, streamline IT process, IT alignment with business strategy.


Customer Self Service Conference 2011
July 1-3, 2011
Jolla, CA

Customer Self Service Conference is a forum intended to create a strategy for delivering consecutive service across multiple channels.


Contact Centres World, Africa 2011
August 17-21, 2011
Johannesburg, South Africa

Learn how to deliver premium knowledge management for clients. Discover how the call centers can reduce company costs. Find out innovative strategies and techniques for creating business-oriented helpdesk support.

CRM Evolution 2011 Conference & Exhibition
August 24-26, 2011
New York, NY

RM Evolution 2011 Conference & Exhibition is an annual CRM Market Awards.  CRM magazine honors the vendors and end-user companies for their achievements in CRM industry. In order to remain competitive in current economy, companies have to focus on customer relationships and innovative technologies.


Loyalty World
September 21-24, 2011
London, UK

Loyalty World 2011 - a CRM conference intended to help you to understand all the complex elements of loyalty strategy. The conference is dedicated to the benefits of investing in technology, avoiding wasting money on unnecessary products.


Frost & Sullivan Customer Contact 2011, West
October 18-21, 2011
Huntington Beach, CA

In current challenging economy, customer satisfaction and retention are essential points to survive in economic environment. Every enterprise should deliver superior customer service despite of limited resources. This event will help you to gain brand new ideas and approaches for delivering excellent customer care.

Internet Telephone Conference & Expo West

October 27-29, 2011
Angeles, CA

ITEXPO is a place where developers, service providers, sellers and buyers meet together to close deals and establish relationships. ITEXPO offers an educational program that teaches how to select proper communications to purchase.


Customers 1st - 7th Annual North American Conference on Customer Management
November 2-5, 2011
Phoenix, AZ

Discover innovative customer strategies and best practices. Find out how to create customer-centric culture and to achieve organizational excellence.

Frost & Sullivan Customer Contact 2011, Europe
November 8-11, 2011